Mail in Repair

How the Process Works

✏️Submit Your Request

Complete a short online form with your device details and the type of service you need. We confirm your request through the email and send you instruction about posting.

📦 Pack Your Device Safely

Use bubble wrap and a sturdy box. Add a note inside with your name, phone number, and the repair request number so we can match your device.

🚚 Send or Hand Over Your Device

Choose the method that suits you best. You can choose to use your own courier or use our pre-paid Royal mail tracked label.
You receive a confirmation as soon as your device reaches our studio.

🔎 Diagnostics & Service Plan

We perform a full diagnostic check and prepare a clear service plan. You receive transparent information about the issue, available options, and pricing — all handled remotely for your convenience. We only begin work after you approve the cost.

🛠️ Repair, Support, or Training

We complete the repair or provide the requested service, whether it’s technical support, upgrades, or IT training. Every device is handled with precision and care in our family‑run studio.

📋Quality Check

Before returning your device, we run final tests to ensure everything works perfectly and meets our quality standards.

💳 Payment and Return Shipping

After the repair is complete, we send you test results and a payment link. Once paid, we ship your device back to your chosen address.

Local Drop‑Off & Collection

Drop‑Off (Corby)

🧩 Drop‑Off
We offer local drop‑off for customers in Corby.
Drop‑off is available by appointment only to ensure safe handling and fast turnaround.

At drop‑off we confirm:
• device model
• reported fault
• visible condition
• your contact details

Diagnostics are free with approved repair.
If declined, the fee is £15.

Local Collection

🚗 Local Collection
For customers who prefer not to travel, we provide local collection within Corby and nearby areas.

How it works:

• We agree on a time and address

• We collect the device and confirm its condition

• Diagnostics → quote → repair

• Return via drop‑off, collection or tracked shipping

A small collection fee may apply depending on distance.

Why choose our local service

⚡ Fast Diagnostics
24h assessment

🛡️ Safe Handover
Documented condition check

💷 Clear Pricing
No repair without approval

🎛️ Professional Repair
Board‑level expertise

📦 Flexible Return
Drop‑off, collection or tracked shipping

Book a local drop‑off or collection

Complete a short online form with your post code, device details and the type of service you need. We’ll confirm availability through the email and arrange the next step.